Empathy may not be a priority for some managers, but it would be wise for them to reevaluate that stance if they want to be better leaders. So reports Entrepreneur India.
"When employees observe that their manager understands their feelings, it automatically creates a bond of trust between them," the article notes. "If they trust you, they will take more effort to push themselves out of their comfort zone."
The Empathy Business, a London-based consultant group that releases a Global Empathy Index, found that Facebook, Google Alphabet and LinkedIn were the top three for most empathetic companies in 2016. Indian firms, including Bharat Petroleum, Sun Pharmaceutical Industries, and ICICI Bank, ranked among the worse for empathy.
But Manuel D'Souza, chief human resources officer for Intelenet Global Services, notes that the traditional ways of doing business--of getting things done at any cost--has changed in the last several years.
"Today's workplace environment appeals for an evolved approach to management style," D'Souza says. "When you, as an organization communicate with your employees, they want to know that you understand where they're coming from and what they're feeling. We've come a long way since the time when corporate culture frowned upon expressing emotion at work."
And being empathetic does not "necessarily mean you agree," he says. "It's about helping an employee know he or she is being heard."