While human resources must equip employees with a solid grounding in compliance and other legal requirements, it is important to go beyond rote training. So reports Forbes.
In the world of HR, training is geared toward areas that are crucial for employees to understand, including policies on harassment, anti-discrimination and safety. "Training follows a formula consisting of three primary components: instruction, retention, repetition," according to Tyler Koch, a senior human resources consultant and member of ForbesHuman Resources Council. Koch penned his thoughts in a recent Forbesarticle. "Training follows a specified course of action in a way that has been deemed appropriate or effective."
But learning takes training to another level of engagement. "Learning is focused on the process of passing information in such a way that the recipient engages (in) a level of critical thinking and is equipped with the ability to apply certain aspects of the information to achieve an optimal result," Koch writes. "Learning isn't accomplished via mere repetition of skills in a given scenario; it's driven by strategic and creative application across a variety of situations."