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IBM CHRO Shares How Firm Develops, Evolves Its Global Workforce

Last year during the pandemic, IBM hired 30,000 new employees and stayed focused on shoring up four pillars that define its culture: growth, innovation, inclusivity and feedback. So reports Human Resource Executive.

IBMNickle LaMoreaux became the company’s chief human resources officer in 2020 and now oversees more than 350,000 employees in 170 countries. For LaMoreaux, feedback is the key pillar that allows the company to evolve. “You can’t have those three elements without feedback and transparency being core to who you are as a company,” she said.

Another way HR develops its workforce is by looking beyond college diplomas for future talent and instead homing in on individuals’ capabilities and whether they are a good fit. A college education is not needed for half of IBM’s jobs in the U.S.

“As long as people have the right skills—regardless of how they got them—it’s important they also have access to jobs,” LaMoreaux said. “By opening the aperture, we’re making it possible for a much more diverse set of future IBMers.”

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